Unlocking the Keys to Your Web Site
Traffic Analysis
by Philippa Gamse
It is estimated that up to 60% of new traffic to your
Web site will come from search engines. This means that
unless you are already so well known that people will
be using your name to search for your site, you need
a search engine strategy. Thousands of new Web sites
are created daily, so the axiom "Build it, and they
will come" does not apply.
Effective Web site promotion requires a serious and
continuing investment of time and resources, whether
you do it yourself, or hire a professional. It is not
a one-shot deal, but an ongoing process, meaning you
should evaluate the return on your investment. You can
collect a vast amount of crucial information about your
traffic, and make strategic business development decisions,
in ways that are unprecedented in the real world.
Setting your goals
We've all met the person who boasts of "thousands
of hits a day" on his Web site, and maybe we felt a
little envious. But let's debunk the hype . . . .
It's important to distinguish between individual visitors,
and "hits". The latter refers to every piece of your
site that is downloaded, and this includes all graphics
files separately. Thus, one visitor viewing your home
page, which contains text and four images, will generate
five "hits". If that visitor explores your site further,
he or she will generate more hits, but it's still the
same user.
You want to ask yourself whether you want every visitor
that you can get - which could be thousands of indiscriminate,
unqualified people, or whether you would prefer 20 highly
qualified decision makers per day, looking for exactly
what you provide?
There are no right or wrong answers, but you should
have goals for the volume and quality of traffic that
you would like, so you can measure results (more on
this later!)
Traffic analysis - evaluating results
Once your site is promoted and starts appearing in
the search engines, you can evaluate your traffic. Your
Internet Service Provider (ISP) should provide your
site's usage logs, which give you incredibly useful
information. (And if they don't, take your business
elsewhere!)
You will need a good analysis tool to break down this
data (some ISP's and / or professional Web site marketers
provide this service as well). I currently use Hitbox,
which is excellent.
The report will show you how many individual visitors
came to your site, as well as the hit count. You can
see which pages of the site are the most popular, and
which pages draw little traffic. Maybe this is because
you haven't made them enticing enough in your links.
Armed with this analysis, you can intelligently review
your site structure and content. For the purposes of
this discussion on search engine promotion, look at
the sections on search engines and keywords (you can
find these by using the navigation links in the left-hand
frame of the report):
"Top Referring Sites" "Top Referring URL's" "Top Search
Engines" "Top Search Phrases" "Top Search Keywords"
These charts and tables show you which search engines
(or other Web sites that link to you) are driving the
most traffic to your site, and what keywords and phrases
people are using to find you, broken down both by individual
search engine and overall. Here's where you start getting
some great feedback. You may have been fairly sure that
you knew the keywords that your markets would use to
find your site, but you could be wrong! With this information,
you can adjust the titles, keywords and descriptions
in your pages, and then resubmit the site. This ongoing
process helps to improve your position in the search
engines where you may not be so well placed.
This also provides wonderful market research on your
audience. Rita Risser's company, Fair Measures, provides
legal training for managers in the area of employment
law. Her Web site is an extensive information resource,
attracting over 6,000 visitors per month.
Rita told me that her logs showed that many visitors
were searching for a specific topic that was a total
surprise to her. But there was such demand for this
subject that she decided to write a book on it.
If you view the Webtrends report while online, you
can click on the most popular search strings and perform
that actual search. This will show you how your site
appears, and also what other pages are being returned.
So if your competition is ahead of you, it may be possible
to look at their promotional techniques and work out
how they do it!
Conclusion
Take your Web marketing seriously. The Web affords
you the opportunity to track the results of your marketing
investment in ways that you never could with traditional
advertising. You can learn something about literally
every visitor to your site.
Get serious about your Web site marketing; set your
goals, invest in an ongoing strategy, and then become
even more successful!
Copyright, Philippa Gamse, 2000
About the author:
Philippa Gamse, CyberSpeaker, is an internationally
recognized e-business strategist. Check out her free
tipsheet "Beyond the Search Engines" for 17 ideas to
promote your Website: http://www.CyberSpeaker.com/tipsheet.html
Philippa can be reached at (831) 465-0317 or mailto:pgamse@CyberSpeaker.com
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